Identification of the costs of the quality in autoparts company [Identificação dos custos da qualidade em uma empresa de autopeça]

Abstract

This monograph has as purpose to explore a subject that nowadays, very often has been discussed: the management costs of quality. With this, the research are focused in identify which is the value costs of quality in an auto parts company, considering the necessity of continuous improvement on company's performance. The intention of studying the costs of quality, is exactly to know the parameters for possible means of control and monitoring, seeking for improvement and achieve high level on clients satisfaction. The bibliography research has identified categories and activities related to the costs of quality. It was intended to raise activities, the costs of categories and the costs of quality in the auto parts industry. The revisions on costs of quality have showed tradition of theoretical templates with different nomenclatures. The studies on costs of quality in the auto parts industry were related with: identification of each activity related with their categories, the costs of each ones, and the costs of quality in a period from January to November 2008.